Mangomood Limited Returns & Refund Policy

Effective Date: 17 February 2025

At Mangomood Limited, we strive to provide high-quality home furniture and ensure complete customer satisfaction. Below are our Returns & Refunds Policy in compliance with UK consumer protection laws and industry best practices.

1. Returns Policy

1.1 Change of Mind Returns

  • Customers can return items if they change their mind within 14 days from the date of delivery.
  • Items must be unused, in their original packaging, and unopened.
  • Any item that has been opened, assembled, or removed from its original packaging will not be eligible for return.
  • Customers are responsible for return shipping costs unless the item is faulty.

1.2 Items Not Eligible for Return

  • Items not in resellable condition, including those with stains, marks, or damages, will not be accepted.
  • Bespoke or made-to-order items cannot be returned unless found to be faulty upon delivery.
  • Mattresses cannot be returned if unsealed due to hygiene reasons unless they are faulty.

1.3 Faulty or Damaged Items

  • If an item is received faulty or damaged, customers must report the issue within 24 hours of delivery.
  • Supporting evidence, such as photos of the damage, may be required for verification.
  • If the damage is confirmed, Mangomood Limited will arrange for a repair, replacement, or refund as per customer preference.

1.4 Large & Heavy Furniture Returns

  • Large furniture items requiring a two-person delivery service will be subject to a return collection fee, unless returned due to a fault.
  • Returns of large items must be arranged with our team to ensure safe collection and transport.

2. Refund Policy

2.1 Refunds for Cancelled Orders

  • Orders cancelled within 14 days of purchase are eligible for a full refund if the item is in resellable condition.
  • Bespoke or made-to-order items cannot be refunded once production has started.

2.2 Refunds for Returned Items

  • Approved returns will be refunded within 10-14 business days of receiving the returned item.
  • Refunds will be processed back to the original payment method.
  • Customers are responsible for return shipping fees unless the item is faulty or damaged.

2.3 Refunds for Unshipped Items

  • 100% refund will be provided for any orders that have not been shipped.
  • For bespoke items that have not yet been shipped, a partial refund may be issued based on production costs incurred.

2.4 No Refunds on the Following Items

  • Custom-made or bespoke items once production has started.
  • Any items damaged by the customer after delivery.
  • Items returned in a non-sellable condition.

3. How to Initiate a Return or Refund

  • Contact Mangomood Limited Customer Support via email or phone with your order number and reason for return.
  • For faulty or damaged items, include photos and details of the issue within 24 hours of receiving the item.
  • Our team will guide you through the return process and arrange for collection if applicable.

4. Additional Information

  • Returns and refunds are processed in accordance with UK consumer protection laws.
  • Refund amounts exclude any applicable delivery or return shipping charges unless the item is faulty.
  • If a refund is approved, customers will be notified, and the amount will be credited back within the stated timeframe.
  • Any disputes regarding returns and refunds will be handled per the guidelines set by UK consumer law.

For any further queries, please reach out to our Customer Support Team at 02033555620.

Thank you for shopping with Mangomood Limited!