Mangomood Privacy Policy

Effective Date: 17 February 2025

At Mangomood, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.mangomood.co.uk. We comply with the General Data Protection Regulation (GDPR) and other relevant UK privacy laws.

1. Information We Collect

We collect and process various types of personal data, including:

  • Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping address.
  • Payment Information: Payment details for order processing (securely handled by our third-party payment processors).
  • Account Information: Login credentials, order history, and saved preferences.
  • Website Usage Data: IP address, browser type, cookies, and browsing behavior through analytical tools.
  • Communication Records: Customer service interactions via email, chat, or phone.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Improve website functionality, user experience, and security.
  • Send promotional offers, newsletters, and marketing communications (if consent is given).
  • Comply with legal and regulatory requirements.

3. Legal Basis for Processing Data

Under GDPR, we process personal data based on the following lawful grounds:

  • Contractual Necessity: To fulfill orders and provide customer service.
  • Legitimate Interests: Improving our website, fraud prevention, and marketing.
  • Consent: For marketing communications and cookie usage.
  • Legal Compliance: When required by law.

4. Data Sharing & Third Parties

We do not sell or rent personal data. However, we may share data with:

  • Payment Providers: For secure transaction processing.
  • Courier Services: To fulfill deliveries.
  • Marketing Partners: For personalized promotional content (with consent).
  • Legal Authorities: If required by law.

All third parties are required to adhere to strict data protection policies.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, data is securely deleted.

6. Your Rights Under GDPR

As a UK or EU resident, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold.
  • Right to Rectification: Correct any inaccuracies in your personal data.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Request transfer of your data.
  • Right to Object: Opt-out of certain data processing activities.
  • Right to Withdraw Consent: Withdraw consent for marketing at any time.

To exercise any of these rights, contact us at hello@mangomood.co.uk

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

8. Data Security

We implement robust security measures to protect your personal data, including encryption, secure servers, and access control.

9. International Data Transfers

If data is transferred outside the UK/EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections.

10. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website with the updated effective date.

11. Contact Information

For any privacy-related inquiries, please contact us at:

Mangomood Limited
85 Great Portland Street
Email: hello@mangomood.co.uk
Phone: 02033555620

For complaints, you can also contact the UK Information Commissioner’s Office (ICO).

Thank you for trusting Mangomood with your data!